GENERAL WEBSITE TERMS
WHOLESALE AND TRADE TERMS OF TRADE
We ship via Startrack. Prices do not include freight, which is calculated and applied to your final invoice before final payment and dispatch. For international orders you will receive a freight quote before your order is shipped. In-stock items usually ship the next day. If you place an order that contains both pre- or backorder and in-stock items, the whole order will ship when the missing items arrive. If you would like a split shipment, please contact us.
We try to ship your order out as soon as possible. In-stock items will usually ship next day.
Returns & Cancellations
Return of faulty/broken items should occur within 5 days of receiving them. To report a broken item, please email the details of the damage to email@example.com, and quote your invoice number. Non-delivery must be reported immediately.
All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We do not accept return of unsold goods or change of mind.
Most Zakkia products are handmade, therefore some variation between the same product can occur. The surface of some products, including concrete and ceramic lines, has been designed to look aged and a bit rough and uneven. This is not considered a fault.
Pre-orders and back-orders
A 30% deposit is required for any pre-order, with the balance plus delivery fees due before order dispatch. Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control.
Pre-orders are considered final orders and cannot be cancelled once a deposit has been paid, or the full payment has been made. Deposits are non-refundable.
We reserve the right to cancel the production of any of the products in our range. If this occurs, the deposit or full payment received for the cancelled product will be refunded in full to the stockist.
Prices shown on order forms are exclusive of GST, prices online are inclusive of GST. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our main website (www.zakkia.com.au) and on our price lists. Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale.
All goods supplied remain the property of Zakkia until payment is made in full. If we have your credit card details on file, we reserve the right to automatically charge your card the overdue amount. Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt is the responsibility of the stockist.
All orders must be pre-paid – your order has to be paid in full prior to shipping. We are open to discuss options to pay on account in individual cases. We accept VISA and MasterCard or EFT. We do not accept Amex or Paypal for Wholesale and Trade orders. Please state your invoice number as the payment reference when paying via EFT.
Copyright & Intellectual Material
All Zakkia Homewares product images and product copy are subject to copyright and are the property of Zakkia Homewares. Approved stockists are welcome to use any of the images on the main website for the purpose of promoting the product/s. High resolution images are available upon request.
Zakkia Homewares cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.
We are open to discuss any exclusivity requests. We are not able offer exclusivity on our chalk products, knobs, hooks and handles. To be able to offer you exclusivity, minimum order amounts per season will apply. Exclusivity will be reviewed each season. To be granted exclusivity on the entire brand you will need to order across the range. We can also work with exclusivity on certain products/product lines.
Agreement of Terms
By placing an order with Zakkia Homewares, you are agreeing to our Terms of Trade. These terms are subject to change at any time. If the terms are amended they will be effective immediately and will be emailed to you.