ZAKKIA, our ethics, "PAY IT FORWARD"
The term ‘Zakkia Homewares’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 88 600 483 994. The term ‘you’ refers to the user or viewer of our website.
WHOLESALE & TRADE TERMS
Minimum order quantities apply for wholesale orders. Please refer to our order form or online ordering portal for information on each product, as pack sizes vary. For some products, ordering larger pack sizes will give you better rates.
We ship via Startrack. Prices do not include freight, which is calculated and applied to your final invoice before final payment and dispatch. For international orders you will receive a freight quote before your order is shipped. In-stock items usually ship the next day. If you place an order that contains both pre- or backorder and in-stock items, the whole order will ship when the missing items arrive. If you would like a split shipment, please contact us.
Returns & Cancellations
Return of faulty/broken items should occur within 5 days of receiving them. To report a broken item, please email the details of the damage to email@example.com, and quote your invoice number. Non-delivery must be reported immediately.
All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We do not accept return of unsold goods or change of mind.
Most Zakkia products are handmade, therefore some variation between the same product can occur. The surface of some products, including concrete and ceramic lines, has been designed to look aged and a bit rough and uneven. This is not considered a fault.
We try to ship your order out as soon as possible. In-stock items will usually ship next day.
Prices shown on order forms are exclusive of GST, prices online are inclusive of GST. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our main website (www.zakkia.com.au) and on our price lists. Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale.
All goods supplied remain the property of Zakkia until payment is made in full. If we have your credit card details on file, we reserve the right to automatically charge your card the overdue amount. Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt is the responsibility of the stockist.
All orders must be pre-paid – your order has to be paid in full prior to shipping. We are open to discuss options to pay on account in individual cases. We accept VISA and MasterCard or EFT. We do not accept Amex or Paypal for Wholesale and Trade orders. Please state your invoice number as the payment reference when paying via EFT.
Pre- and Back-orders
Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre-orders are considered final orders and cannot be cancelled once paid.
We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist.
Copyright & Intellectual Material
All Zakkia product images and product copy are subject to copyright and are the property of Zakkia. Approved Zakkia stockists are welcome to use any of the images on the Zakkia website for the purpose of promoting the product/s. High res images are available upon request.
Zakkia cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.
We do not offer exclusivity on our knobs, hooks and handles. To be able to offer you exclusivity we will generally expect an order total over $3,000 per season. Exclusivity will be reviewed each season. To be granted exclusivity on the entire brand we will expect you to order across the range. Exclusivity can also be given on certain products. We are open to discuss any exclusivity requests.
Agreement of Terms
By placing an order with Zakkia you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately and will be emailed to you.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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