Shipping and Returns

Australian Shipping
Available shipping methods will be displayed during check out, and may vary depend on your location. If you place your order before 12pm EST it will normally be shipped the same day, and any orders after then will be shipped the following day. Once dispatched you will be able to log back in to your account to track the order.
If you need something urgently please let us know in the comments box on your order and we will do our best to help you get your order when you need it. Delivery times will vary depending on your location, with regional areas often taking a bit longer.

It is your obligation to enter the correct delivery address details at the time of ordering, and unfortunately we cannot be responsible for orders gone missing due to incorrect address. It is your responsibility to inform us promptly if an order does not arrive either by emailing sales@zakkia.com.au or calling 02 8002 7498. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and keep you posted.

Pick ups
We are unable to offer pickups from our warehouse.
 
International Orders
We ship anywhere! If there is no delivery quoted for your country, please email us at sales@zakkia.com.au and we will calculate a shipping price for you. All international customers are responsible for any duties and import taxes incurred and any return shipping costs. International orders are shipped with TNT or DHL and rates vary depending on location.  
 
Returns 
It's OK to change your mind! We accept returns within 5 days of you receiving your order. We will issue a full refund as long as the item is in its original condition and original packaging with the invoice. Email us at sales@zakkia.com.au for any returns, and we will get back to you with instructions. ZAKKIA is not responsible for the return shipping cost for change of mind orders. 

All of our products are made by hand therefore there may be slight variations in every piece. These variations are part of the handmade beauty and not considered a fault. We try to accurately display all product images to represent the final finish, however if there is a significant discrepancy between the representation and the finished product please contact us to arrange a replacement or credit.

We do not accept stockist returns of unsold goods, change of mind or pattern preference on natural materials. We don’t accept returns on sale items.


Damaged Items
We inspect and pack our products carefully to ensure that you receive them in perfect condition. If you do receive a damaged item please contact us at sales@zakkia.com.au within 5 days of receiving your order to arrange a replacement.

For damaged products we can issue you a credit in the amount paid for the goods or send replacement goods at our discretion. In addition, we may ask you to provide photos of the damage so we can investigate the issue further. 


Special Offers & Sales
We may provide special offers in relation to our goods from time to time, such as free shipping, order discounts or product discounts. We may also run sales events on the site from time to time. All sales are final and unfortunately sale items cannot be refunded or exchanged.

We may terminate any special offers or sales without advance notice at any time.

Unless otherwise stated, all promotional codes and vouchers have a 1 year expiration date. Some vouchers and discounts may be limited to a single use per customer.

Prices and Payments
All prices displayed on the site are in Australian dollars and include 10% GST unless otherwise stated, but exclude shipping charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice.
All transactions are processed in AUD. We accept Visa and MasterCard or PayPal. We do not accept personal or corporate cheques, or cash.

Errors
Although we try our best to double check all content on the site, there may be errors on our website such as wrong pricing, errors in product descriptions/measurements and offers for products that are not available or are no longer available.  If this occurs, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you don’t want a substitute item and your credit card or PayPal account has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card or PayPal account.